Managing contact information

Updating your street address

Log in to AMS Control Panel as owner, then click the "Update street address" link. The field labelled "Account name" is the company or organization name under which you opened your account. It can't be changed in AMS Control Panel. Please contact us if you need to change your account name.

Contact persons and roles

A contact person is someone who has some responsibility for your account or organization, and who should have access to some or all of your account information. The person who supplied their own name and e-mail address when the service was ordered is listed as the first contact person.

Owner, Administrator, Technical, and Billing roles

There are four possible roles for contact persons: Owner, Administrator, Technical, and Billing. Each contact person must be assigned at least one role, and there must be at least one contact person for each role.

If you are the sole owner of your account, you will be the only contact person, and you will have all four roles assigned to you. Depending on which roles you assign, you are entitling the contact person to some or all of your account information.

Please note that assigning or removing roles is not the same as granting or denying access to AMS Control Panel and its functions via permissions. Roles are used strictly for defining how the contact person can interact with Korax customer support, what type of information they have access to, and they help Korax to identify and communicate more efficiently with your contacts.

Explanation of roles

1. Account or organization owner
   This role is intended for any person who should have ultimate authority over an account. Persons with this role can use the password retrieval tool to have the owner login password e-mailed to them. Persons with this role receive all critical e-mail from Korax except for billing notices. Examples of those who should be assigned this role include company owners, organization presidents or directors, and website owners.
2. Administrative contact
   This role should be given to individuals who maintain the account on a day-to-day basis. Persons with this role can use the password retrieval tool to have the owner login password e-mailed to them. Persons with this role receive all critical e-mail from Korax except for billing notices. Examples of those who should be assigned this role include project managers and consultants.
3. Technical contact
   Individuals responsible for the technical aspects of your service should be granted this role. Persons with this role receive all e-mail of a technical nature from Korax. Examples of those who should be assigned this role include web designers and software developers.
4. Billing contact
   This role should be given to individuals responsible for billing and payments. Persons with this role receive all billing related e-mail from Korax, including new bill notices, credit card expiry notices, and any applicable service suspension warnings. Examples of those who should be assigned this role include the owners of credit cards attached to this account and accounts payable persons.

To add, edit, or remove contact persons, log in as owner, then click the "Manage contact persons" link. You can also select which non-critical notices the contact person receives from Korax by checking or unchecking the appropriate box. To stay informed about any service changes that may occur, it's recommended that at least one contact person is designated to receive these e-mails.