Billing for additional services

New services and pro-rated charges

When you add a new regularly recurring service such as a hosting package, the item is added to your billing account, and pro-rated.

Pro-rating is a system of billing for services that recur regularly every billing period. If such an item is added in the middle of the billing period, you are only charged from the date you add the item, to the end of the current period.

For example, consider a customer with a billing period of three months. The customer wishes to purchase an item costing $10 per month, and adds it on the first day of the second month. The charge would $20, because two months are left in the current billing period. When the period renews, the customer would be charged $30 for all three months of the new period.

A bill for a new service added in the middle of a period is called an "interim" bill. A bill for regularly recurring services that's created at the beginning of a new billing period is called a "regular" bill.

Removing services

In the same way, if you remove a service in the middle of a billing period, you receive a pro-rated credit from the day the service is removed, to the end of the current billing period. The credit will be applied toward your next order or renewal of services on the same account. Credit balances are not cash-refundable.