Sending and receiving e-mail

If you can't send e-mail

First find out whether you are using your Internet Service Provider's outgoing (SMTP) mail server, or the Korax SMTP mail server. To find this information, follow the steps found in Setting up Outlook and other e-mail software. However, instead of creating a new e-mail account, check the existing account's properties to see which server has been entered.

If you're using your Internet service provider's outgoing mail server

If you can receive e-mail but not send e-mail, contact your Internet service provider for assistance. The problem may be with their e-mail service.

If you're using Korax' outgoing mail server

If you are using Korax' mail server as your outgoing mail server, make sure you entered mail.example.com in the outgoing mail server setting of your software, replacing example.com with your domain name. Important: Also make sure you have selected the option in your software to use SMTP authentication.

Some Internet service providers block outgoing connections to any mail servers other than their own. If this is the case, you can use port 587 to connect to the Korax outgoing mail server, instead of the standard mail port 25. To do this in Windows Mail for Vista or Outlook Express for Windowx XP, follow these steps.

1. In the "Internet accounts" window, click the "Advanced" tab.
2. Change the number in the field labeled "Outgoing mail (SMTP)" from the default value 25, to 587. Click "OK" to save your changes.

If you can't receive e-mail

Make sure you entered mail.example.com in the incoming mail server setting of your software, replacing example.com with your domain name, and that you are using the correct incoming mail user name and password. To find this information, follow the steps found in Setting up Outlook and other e-mail software. However, instead of creating a new e-mail account, check the existing account's properties to ensure they are correct.

If you are forwarding your mail to an account at another service provider, and you are unable to connect to that provider's mail server to retrieve your mail, contact them for assistance.

Network problems

General Internet problems can affect your ability to transfer e-mail between your computer and Korax. Rule this option out by using traceroute to discover any network problems not related to Korax or your Internet provider. Read Using traceroute for more information.